If we miss something, we come back free within 48 hours. If you're still not happy, you don't pay. That's it.
You rate every clean. If it's not up to your standards, we fix it at our expense — not yours.
At /review after your clean. Honest feedback is what makes us better.
→Automatically within 1 hour. No phone calls, no runaround, no forms to fill out.
→Or a different cleaner if you prefer. Same address, same scope — we make it right.
Every cleaner on our platform passes every step below. Not "most cleaners" — every single one.
Experience, references, service areas, and skills. We reject ~60% of applicants here.
Scenario-based questions about handling real situations — pets, allergies, locked rooms, damage. We score reliability, judgment, and communication.
Criminal history, sex offender registry, and identity verification. Candid pays for every check. Texas lookback: 20 years for felonies, 10 years for misdemeanors.
First 3 jobs are closely monitored. Average rating must be 4.0+, photo compliance must be 100%, on-time rate must be 80%+, and zero complaints. Fail any metric = no activation.
Only after passing all four steps above. Ongoing monitoring continues — rating drops or complaints trigger re-review.
Violent felonies, theft convictions, and sex offense felonies result in permanent platform ban. No exceptions, no appeals, no "it was a long time ago." Your safety is non-negotiable.
Cleaners take a minimum of 4 before/after photos and upload them to your account before they can mark the job complete or get paid. Not optional — required.
Minimum 4 photos per clean. You see them. We see them. Your account has a full photo history.
Cleaners cannot mark a job complete or receive payment until all required photos are uploaded and verified.
Our system flags incomplete or low-quality work from photos. Patterns trigger automatic review.
Every photo is in your account. You see exactly what was done in your home. Full transparency.
Quality is enforced, not promised. The photos exist for accountability — yours and ours.
Accidents happen. Here's exactly what we do when they do — no policy-speak, no runaround.
No questions asked. No photos required. No investigation. We credit your account the same day you report it.
We review the claim, check the cleaner's photos, and issue a refund or arrange replacement within 48 hours.
We initiate the formal claim. You deal with us, not the insurance company. We coordinate everything.
Our cleaners are independent contractors who carry their own bonding and liability coverage. But regardless of that — Candid stands behind every clean financially. If something breaks, you come to us. We handle it.
Address never shared off-platform. Your cleaner sees your first name and address on the day of the clean only. Not before, not stored on their device.
Stripe handles all payments. We never see your card number. PCI-compliant, bank-level encryption. Your payment data never touches our servers.
No marketing list sales. Your email and phone are for booking communication only. We don't sell, share, or rent your data to anyone. Ever.
Minimal data collection. We collect what we need to match you with a cleaner and run your booking. Nothing more.
Free with 24+ hours notice. Pick any available date.
FreeFull refund, no fees. We get it — plans change.
Free50% fee. Goes 100% to the cleaner whose day you blocked. Not a penalty — fair compensation.
The late cancel fee exists because cleaners turn down other work to hold your time slot. When you cancel last-minute, their income takes a hit. The 50% goes entirely to them — Candid takes nothing.
Every clean is backed by our 100% Satisfaction Guarantee. Vetted cleaners. Photo proof. No surprises.
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